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Frequently asked questions
Once your payment is confirmed, you will receive immediate access to your IPTV subscription, typically within a few minutes. You will receive an email or WhatsApp message containing your login credentials and setup instructions. If there are any delays in receiving your details, it’s possible that you’ve contacted us outside of our working hours. Please note that our support team operates during 9am-11pm UTC / 7days. If you reach out during off-hours, we will get back to you as soon as we’re available and working. Rest assured, we’re committed to resolving any issues quickly!
If you'd like to customize your channel list, simply reach out to our support team via WhatsApp or email. Let us know your preferences, and we’ll tailor your subscription to include the channels you want. Customization requests are subject to availability, so we'll work with you to find the best solution based on your plan.
Yes, we offer a money-back guarantee based on the type of plan you choose. The eligibility for a refund varies depending on the subscription duration. For detailed information about our refund terms and conditions, please review our Refund Policy. Our team is committed to ensuring your satisfaction, and if you encounter any issues within the refund window, we’ll process your request quickly and efficiently.
We offer a wide range of entertainment, sports, and news channels, but adult content is not included in our standard IPTV packages. If you have specific content requests, feel free to contact us, and we’ll discuss any available options that may meet your needs.
If you're new to IPTV, don't worry! We provide easy-to-follow setup guides to get you started. After subscribing, you will receive detailed instructions on how to install the IPTV app and set up your account. If you run into any issues or have questions, our customer support team is available to assist you every step of the way.
Yes, you can change your IPTV plan at any time! If you wish to upgrade your subscription from 1-month to 3-month, 6-month, or 12-month, or from 3-month to 6-month or 12-month, you can do so by contacting our customer support team via WhatsApp or email. To ensure a smooth transition, you must reach out within 5 days of your initial purchase. We will assist you in paying the difference to upgrade to your desired plan. Please note that our service operates on a one-time subscription basis, so there is no recurring billing cycle. If you need help with upgrading your plan, our team is ready to assist you!